Beyond First – Frequently Asked Questions (FAQ)

1. What is Beyond First?
Beyond First is a bespoke travel experience, specially curated to provide you with seamless and personalised services, which begins in the moments before you arrive at the airport.

2. What services are included?
Beyond First offers a 360-degree airport hospitality experience:
· Butler service to arrange the travel details
· Meet & assist upon arrival and departure
· Buggy service for effortless airport navigation
· Plaza Premium First lounge access with à la carte dining & complimentary selection of beverages
· Porter service for seamless baggage handling
· Limousine airport transfers for ultimate convenience

3. Is Beyond First available for both departures and arrivals?
Yes, Beyond First provides a seamless experience from arrival to departure, ensuring stress-free travel in both directions. For more details, visit our website: Beyond First: Your Bespoke Travel Experience — Plaza Premium First | An Elevated Lounge Experience.

4. How is Beyond First different from regular airport services?
Unlike standard airport services, Beyond First offers:
· A specially curated experience tailored to your needs
· Exclusive VIP treatment with priority access and assistance
· Seamless transitions that eliminate travel hassles

5. Where is Beyond First available?
· Beyond First is currently available in Hong Kong, with more locations launching soon.

6. Can I book Beyond First services individually, or is it a package?
Beyond First is a membership program that allows you to customize your journey based on your preferences.
For those new to the service, we offer a trial experience at HKD 2,500, allowing you to enjoy and share the benefits with loved ones before committing to a membership. For more details, visit our website: Beyond First: Your Bespoke Travel Experience — Plaza Premium First | An Elevated Lounge Experience

7. How do I book Beyond First?
You can book Beyond First through:
· Our official website: Beyond First: Your Bespoke Travel Experience — Plaza Premium First | An Elevated Lounge Experience
· Beyond First butler service: +852 9668 5258

8. Can Beyond First accommodate special requests?
Yes, Beyond First is designed to be fully tailored to your needs. Whether you require private transfers, customized lounge experiences, or VIP meet & assist services, we will curate the perfect journey for you.

9. Who can I contact for more information?
For inquiries or assistance, please contact:
[email protected]
+852 9668 5258
Beyond First: Your Bespoke Travel Experience — Plaza Premium First | An Elevated Lounge Experience

Booking & Payment Policies

10. What is the payment process?
· Full payment is required upon booking.
· We accept Visa, Master, American Express, Union Pay, Alipay and WeChat Pay.

11. Can I reschedule my booking?
· Changes must be made at least 72 hours in advance.
· Changes within 72 hours are subject to availability and may incur additional charges.

12. What happens if my flight is delayed? Do I need to pay extra?
· Delays up to 3 hours: No extra charge.
· Delays exceeding 3 hours: Additional charges may apply due to extended service requirements.

13. What happens if I don’t show up?
· No-shows are non-refundable, and no compensation will be provided.

14. What is the cancellation policy?

Cancellation Timeframe

7 days before the scheduled service

3 days before the scheduled service

For more details, visit our website: Beyond First: Your Bespoke Travel Experience — Plaza Premium First | An Elevated Lounge Experience.

We look forward to providing you with a bespoke travel experience.